Member Protections and Representation Standards
Table of Contents
President’s Message

Dear ACTRA Toronto members,
I’m pleased to provide you with an update from the Ontario government about proposed legislation aimed at protecting performers by strengthening transparency and oversight of payments handled by talent agencies.
If passed, the Strengthening Talent Agency Regulation (STAR) Act, which was announced at a press conference (watch here) this morning by Labour, Immigration, Training and Skills Development Minister David Piccini, would:
- Commission Caps: Set maximum allowable rates talent agencies can charge performers.
- Fee Restrictions: Ban fees beyond authorized commissions.
- Prompt Payment: Ensure performers receive their wages in a timely manner.
- Financial Safeguards: Require talent agencies to use dedicated bank accounts to hold earnings owed to performers.
I was honoured to attend the press conference and speak on behalf of the 15,000 ACTRA Toronto members working in Ontario’s screen-based industry to highlight the active role ACTRA Toronto has taken over the past few years advocating for greater protections for performers where their physical and economic safety are concerned.
As artists, the nature of our work is precarious, but the relationships we have with our union, under collective agreements and with our agents help to mitigate the risks associated with this precarity.
Still, we must acknowledge that no matter how successful a performer becomes, we are never completely safe where our wages are concerned. In 2022, shock waves were felt across the industry when Compass Artist Management abruptly shut down amid allegations of unpaid wages. The impact of its closure was devastating to the members represented by that agency.
After learning that dozens of our members had been victim of a tragic case of wage theft, ACTRA Toronto immediately raised the alarm with the government and asked them to support Ontario’s performers by instituting guardrails and protections that would complement the work of our union – where protecting performers is paramount.
I also want to acknowledge the agents who have always done right by their clients. Any regulatory changes put in place will be a reflection of the standards these agents have always held.
As performers, everything is based on relationships – ones where trust, care and respect are essential. When the bond between a performer and their agent is broken, it is incumbent on us at ACTRA Toronto and the government to step in and say – not again, not on our watch.
Today’s announcement of the STAR Act is an important step in this process. My hope is that very soon everyone – from our world-class background performers to those gracing the top of the call sheet – will look to the ACTRA Toronto members who courageously spoke up, to their union, and to the Government of Ontario and recognize that, through collaboration and goodwill, we have made change.
Please visit ACTRA Toronto’s dedicated Talent Agencies Regulation webpage for updates. We’ll include more information about the proposed legislation on this webpage once available, as well as outline actions members can take if they are interested in supporting it.
Before signing off (for now), I would like to extend my deep thanks to Minister Piccini and his staff, Minister of Red Tape Reduction Andrea Khanjin and the Government of Ontario for their commitment and support to see this through. More importantly, I would like to acknowledge and thank the members who were victims of Compass Artist Management who bravely stepped up to share their story. Without your courage and conviction, we would not be where we are today.
In solidarity,
Kate Ziegler
ACTRA Toronto President
Our Commitment to Performers
ACTRA Toronto exists to protect and empower performers. As the largest branch of ACTRA, representing over 15,000 members across Ontario, our mandate is to negotiate and enforce the collective agreements that set minimum standards for fair pay and safe working conditions.
The protection of our members is our primary focus. While the industry has historically navigated various voluntary, self-governed industry coalitions, ACTRA Toronto is now leading the shift toward modern, enforceable provincial standards.
The Role of Independent Industry Coalitions
ACTRA Toronto is a union for performers and is distinct from self-governing industry coalitions, such as the former Entertainment Industry Coalition (EIC).
- Operational History: Our previous relationship with the EIC was primarily operational support, including hosting its website and facilitating information sharing.
- Current Status: ACTRA Toronto no longer provides administrative or financial support to any parties outside of the ACTRA network.
- The Transition: Since the EIC board chose to step down, their voluntary efforts to centralize complaint and agency vetting services have been discontinued. ACTRA Toronto is hosting the former EIC’s agent directory HERE
Support for Members Affected by Agency Misconduct
If you have concerns about your agent, agency payments, or have been impacted by the criminal actions of Compass Artist Management, contact Member Services.
Privacy & Professional Accountability
Your privacy is our priority. ACTRA Toronto adheres to strict legal and ethical obligations regarding member data. We do not share personal or case-specific information with external parties without your explicit consent. While we cannot provide legal advice directly, we are here to ensure you have the resources and advocacy needed to pursue justice.
Council Governance
ACTRA Toronto is a member-led union. While our elected Council leadership is renewed every two years through democratic elections, our professional staff and the legal protections of our collective agreements remain constant safeguards for all members.
The Current Council was elected in November 2025. Kate Ziegler was elected President in January 2025.
Advocating for Systemic Change
We believe that long-term member protection requires the accountability that only government-backed regulation can provide. ACTRA Toronto is actively working with the provincial government to establish legislative and regulatory frameworks that protect performers’ earnings and rights. We are moving away from voluntary, unenforceable codes and toward a system where agent accountability is backed by provincial law.
FAQ
What does ACTRA Toronto do for performers?
ACTRA Toronto represents over 15,000 performers in film, radio, television and digital media, negotiating and enforcing agreements that set minimum standards for fair pay and safe working conditions. We provide direct support for every one of our members, ensuring performers are protected and empowered throughout their careers.
What immediate and ongoing support has ACTRA Toronto provided to members affected by Compass Artist Management?
From the moment concerns first surfaced, ACTRA Toronto prioritized confidential support for affected performers. Immediate actions included. Where appropriate, we coordinated with legal counsel and authorities to ensure members’ interests were represented. Our ongoing work continues to focus on individual assistance and systemic change.
Why did ACTRA Toronto not share a list of members represented by Compass Artist Management with the EIC?
We respect our members’ privacy and do not share personal or case-specific information with external parties without consent. Legal and privacy obligations also limit what we can disclose publicly in order to protect our members and preserve the integrity of ongoing proceedings. While we do not comment on active prosecutions, please rest assured that we remain committed to providing confidential and professional help for any member affected. Please contact Member Services or visit our resource hub for one-to-one assistance.
Why is this information being shared now, and what is the status of the legal case involving Compass?
ACTRA Toronto provides updates as milestones are reached. While we cannot influence court schedules or comment on active sentencing and proceedings, we are committed to keeping members informed as soon as verified information is available. Our priority is to ensure members have a single, reliable source of truth amid ongoing developments.
What is ACTRA Toronto’s stance on external groups and industry coalitions, including the EIC?
ACTRA Toronto is a union for performers, distinct from self-governing industry coalitions. While our previous operational support for the EIC included hosting its website and providing industry resources, we no longer provide administrative or financial support to any parties outside the ACTRA network. Our focus remains on delivering direct and enforceable protections for our members and advocating for systemic reforms.
How were my membership dues used in relation to the EIC?
ACTRA Toronto previously provided limited operational support to the EIC, such as website hosting and administrative coordination, to facilitate information sharing. This was a legacy arrangement that has now concluded. Moving forward, resources are being focused on direct member advocacy and on pursuing enforceable provincial regulations for the agency industry.
How do I know my current or future agent is reputable?
ACTRA Toronto has migrated the existing list of agents that previously appeared on the EIC’s website to our website, but will not take on the vetting process to add new agencies. We believe that long-term member protection requires the accountability that only government-backed regulation can provide. In the interim, members are encouraged to contact Member Services with any specific questions or concerns regarding their representation.
How to Get Help or More Information
- Official Updates: This page is the authoritative source for all developments, timelines, and member resources.
- Confidential Support: Contact Member Services at membership@actratoronto.com for one-on-one assistance.
- Media Inquiries: All media requests should be directed to Jennifer McGibbon jmcgibbon@actratoronto.com
Archived
Disclaimer* The following info is archival. Please refer to the information above for an updated response.
December 2022

ACTRA Toronto stands in solidarity with the performers affected by the events that have taken place at Compass Artist Management. In this precarious industry, to have your financial, emotional and mental well being abused by someone you trust is one of the worst possible situations to find yourself in. On November 1, 2022, the ACTRA Toronto Council gathered to discuss concrete steps to help address the imbalances that exist between performers and their agents within Canada’s creative industries. We will work toward establishing a system that empowers the performer and ensures they cannot be taken advantage of again.
In 2015, because of the sustained efforts of ACTRA Toronto and Equity, Ontario’s Protecting Child Performers Act was signed into law, with the result that all child performers (union or non-union) now have access to the protections which previously were only available to ACTRA members.
So we know that we can effect change. We’ve done it before. And it is imperative that we prevent the heart breaking situation with Compass Artist Management from ever happening again.
We also know that there is no quick fix. The needed change will not happen overnight, it will demand resources, and will require involvement from multiple partners in the industry to achieve consensus. As we did with the Child Protection Act, we will call on the government to work with our industry partners to help develop legislation that will protect our performers.
This is a fight that ACTRA Toronto is committed to taking on, but it will also require all of us to pitch in. Please watch your inbox and the ACTRA Toronto website in the days ahead.
In the meantime, ACTRA continues to work with the AFC and AFBS to ensure that performers in need can apply for financial assistance and that their benefits are not affected by the events that took place at Compass.
In solidarity,
David Gale
Disclaimer
The information provided on this page is general information only and is offered to our members for their reference and convenience, “as is”, with all faults and without warranty of any kind, expressed or implied.ACTRA Toronto makes no warranties or representations regarding the accuracy, completeness or suitability of the information provided.
The information is not intended and should not be construed as legal advice. Do not rely on information at this site or others in place of the advice of competent legal counsel or professional advisors. Only you can decide whether a particular course of action is right for you and only a lawyer can advise you of any associated legal consequences.
Jurisdiction
The contracts between talent agents and clients are not collectively bargained. Consequently, neither ACTRA nor ACTRA Toronto have legal standing or jurisdiction in contract disputes between performers and their agents nor any direct leverage or policing powers over agencies.
That said, ACTRA Toronto does consult on a regular basis with the Talent Agents and Managers Association of Canada (TAMAC) and with other agents who are signatory to the Entertainment Industry Coalition (EIC) Code of Ethical Conduct.
EIC signatory status and what that means
The Entertainment Industry Coalition is a voluntary association of agents, casting directors, unions, guilds and other industry professionals that has created a Code of Ethical Conduct to set out the principals that define best practices for Talent Agencies. Performers seeking representation are strongly encouraged to review the EIC Code before signing a representation agreement.
Prospective member agencies must sign on to the Code of Ethical Conduct and demonstrate to the board’s satisfaction that their business practices are in compliance with the Code.
IMPORTANT NOTE: Neither the EIC nor ACTRA Toronto have any continuing right of audit or ability to monitor agency business practices and, consequently, cannot warrant, endorse, or recommend signatory agencies. Prospective clients determine the suitability of the agencies and the services they offer for themselves and at their own risk.
In case of a dispute…
Keep good notes (and your cool)
It is best business practise to make sure that negotiations, complaints, contract interpretations and disputes are properly documented. Create a paper trail by summing up all conversations in an email and making your position clear so that a reasonable third party reading the correspondence would be able to understand the issues and your position.
Avoid personal attacks, threats or abusive language. State your case, provide your evidence and clearly define your “ask”.
Rebut positions you do not accept or disagree with. Do not let things stand until your claim has been satisfied. Answer emails with a specific action-oriented “ask” that has an associated deadline. (e.g., “Please pay the full amount by etransfer before Friday at 4:30 pm.”)
Legal Recourse
If you are unable to get satisfaction through correspondence, you do have the option to take the agency to small claims court. There are associated costs and only you can decide if the amount to be recovered is worth the investment.
Often, a lawyer’s letter is a sufficient trigger to get the other party’s attention. It will cost money. Don’t assume the lawyer will write a better letter than you. Ask to see a draft. Do listen to the advice you are paying for.
Remember that you may not be able to recover debts or legal costs from a bankrupt party and make sure the cost/benefit math works for you before you engage.
Some free legal advice services available for performers based on location
- Artists’ Legal Advice Services (Toronto)
- Artists’ Legal Outreach (Vancouver)
Links
Redirection of payments that are under ACTRA’s control
ACTRA is not bound by the terms of the contract between members and their agents and will direct payments under its control (PRS payments, NCA payments) according to the member’s instructions. Contact ACTRA Toronto Member Services to change your instructions regarding cheque direction.
NOTE: Payment for contract work fees under the IPA will generally be sent to the address on the contract. Members can direct the payments to their home address by substituting it for the agency address on the contract.
Be aware that changing the payment authorization may breach the terms of your contract with your agent and only you can decide whether you are willing to accept any risks for doing so. To make that decision, you will need to have a copy of your contract with the agency and be familiar with its terms. Only a lawyer can advise you if an agency’s failure to pay promptly voids their contract with you.
Get some support
The Agent/Client relationship is a very important one and when troubles arise in that relationship it can be extremely stressful and leave you feeling exposed and vulnerable. You don’t have to let those feelings prevent you from making good decisions and negotiating well but make sure you do have some support to lean on.
